Business Analyst resume example

Summary examples

• Business analyst with 4 years in banking operations. I turn vague requests into clear requirements and processes that save time.
• BA who mapped and redesigned the loan approval process, cutting turnaround from 7 days to 2.

Business Analyst achievement lines

Swap in your own numbers. A line with a result (a number, a before and after) beats a list of duties.

• Redesigned loan approval, cutting turnaround from 7 days to 2
• Wrote 150 user stories with acceptance criteria for a core banking upgrade
• Mapped 25 processes in BPMN and removed 40 redundant steps
• Led UAT with 30 business users, closing 200 defects before go-live
• Built Power BI reports that replaced 15 manual Excel trackers
• Saved ₹80 lakh a year by automating reconciliation with the IT team
• Ran 60 stakeholder workshops across operations, risk and IT
• Wrote the gap analysis that shaped the vendor selection for a CRM
• Reduced change requests after launch by 50% with clearer requirements
• Trained 100 branch staff on the new process
• Defined 20 KPIs for the operations dashboard
• Queried data in SQL to size problems before projects started
• Kept the Jira backlog groomed for 2 Scrum teams
• Documented business rules in Confluence used by auditors
• Cut customer complaints about delays by 35%

Key skills to list

• Requirements gathering
• Process mapping (BPMN)
• SQL
• Excel
• Power BI
• User stories
• UAT
• Jira
• Confluence
• Stakeholder management
• Gap analysis
• Agile