Cancellation and Refund Policy

Cancelling

Cancel any time from Account, then Plan and usage, then Cancel subscription. You won't be charged again, and Pro stays on until the end of the period you already paid for. After that your account moves to the free plan and keeps all your data.

Paying in India with UPI AutoPay or a card mandate: cancelling in RURU also stops the mandate. You can also revoke it in your UPI app or with your bank, and you get a notice at least 24 hours before every renewal charge.

Refunds

First payment: if you are not happy, ask for a full refund within 7 days of your first Pro payment.

Charged by mistake: duplicate charges, or a renewal you had already cancelled, are refunded in full.

Otherwise we don't refund the unused part of a period, because cancelling keeps Pro on until the period ends.

How to ask

Email support@ruru.ac from your account's email address with the date and amount of the payment. We reply within 2 working days with a reference number for your request.

When the money arrives

Approved refunds are sent to the original payment method (card, UPI or bank) within 5 to 7 working days. Your bank may take a few more days to show it.

Delivery of the service

RURU is delivered online. Pro features switch on in your account as soon as the payment is confirmed, usually within a minute. Nothing is shipped.